New User Guide

At CUHK, you will often make use of IT resources to facilitate your work. To enable you get started with ease,we have designed this quick guide for you to grasp some ideas on how to

Getting Started 1. Manage Your Accounts and Passwords
2. Collect Your CU Link Card and Change PIN
3. Get Network Access On and Off Campus
4. @Link E-mail & Cloud Service CUHK Office 365
5. Keep Your Data Out of Hackers' Reach
6. Install Free Anti-Virus Software for Your PC
7. Access MyCUHK and CUSIS
8. Facilitate Your Teaching Using eLearning Systems and Tools
9. Purchase Notebooks and Software at Discounted Prices
10. See What Other IT Resources and Facilities You Can Enjoy
11. Read Carefully the IT Resources Use Policies and Guidelines
12. Get “What’s New” in ITSC Facebook
13. Contact Us When You Need Help

1. Manage Your Accounts and Passwords

a. Collect Computing Accounts

Every student is provided with (1) OnePass (CWEM) Account and (2) ITSC PC LAN Account. Usages of these two accounts are summarized as follows:

Usage of OnePass (CWEM) Account Usage of ITSC PCA LAN Account

Your OnePass (CWEM) password and ITSC PC LAN password, together with the unique Student ID and Computing ID are printed on a Computing Account Information (CAI) Slip. Visit here to view how to collect your CAI.

b. Change / Forgot Passwords

Once you collected your OnePass (CWEM) and ITSC PC LAN password, you are advised to change them immediately.

Never share your password to anyone! If you have forgotten your OnePass (CWEM) or PC LAN password, visit here for the methods of resetting it.

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2. Collect Your CU Link Card and Change PIN


CU Link card is you student ID card. You don't need to apply for it. Instead, you would be informed by the Personnel Office when it is ready for collection. You may come to CU Link Card Centre (Room 804, 8/F, Wu Ho Man Yuen (WMY) Building) in person or through authorizing another person to collect the card for you. Visit here for card collection details.

For security reason, each CU Link carries a unique default PIN. You can obtain your default PIN through the CU Link Default PIN Enquiry System (login with your Staff ID and OnePass (CWEM) password). To change your PIN, please do it at the designated computer terminals at User Areas (1/F, Pi Ch’iu Building) or Learning Commons (6/F Wu Ho Man Yuen Building).


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3. Get Network Access On and Off Campus


You can make wired or wifi connection on and off campus.

a. On Campus

You can use the free CUHK Wi-Fi Service (SSID=CUHKa/CUHK) with your CWEM account.

  • No pre-registration is required. Visit here for the wifi covered areas at CUHK

Wired network connection is available in lecture theatres, classrooms, libraries, public areas and student hostels (a.k.a. ResNet).

b. Off Campus

Through the CUHK Wi-Fi Hotspot Partnership Programme (SSID=Universities WiFi / eduroam / PCCW* / CSL / Y5ZONE), you can further get a free wifi access in local sister institutions, designated 24-hour convenient stores, shopping malls in Hong Kong and even overseas education institutions. Pre-registration is required.

  • Pre-registration is required. Sign on the service now!

If you are connecting through a non-CUHK network off campus (e.g. through a broadband service at your home), you will need to run a VPN to connect to the Campus Network so as to get access to some restricted CUHK sites, which also provides a more secure connection.

  • Visit here for the VPN setup guides

* SSID=PCCW will be disabled on 10 Sep 2014. Please connect to SSID=CSL instead.


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4. @Link E-mail & Cloud Service CUHK Office 365


@Link e-mail service enables you to

  (i) Send and Receive E-mails

There are a few ways to send and receive e-mails in your CWEM account:

Visit here for more fuctions of @Link.

  (ii) Personalize Your University E-mail Address

Your default e-mail address is<Your-Student-ID> but you could personalize your @Link e-mail address through

Visit here for details.


The cloud service CUHK Office 365 allows you to


(i) Use 1 TB cloud storage, OneDrive

(ii) Download the latest Microsoft Office suite.

Visit here for details.


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5. Keep Your Data Out of Hackers' Reach


Top three actions you must always perform in protecting your data and computing devices

  1. Never disclose or share your password to anyone
    Beware of phishing email! ITSC or CUHK never ask for your account or password information
  2. Safeguard your computers
    Enable personal firewall, Install with anti-virus software, keep virus signatures, spyware signatures, Windows and other software patches updated
  3. Be alert to the email attachment or URL you received
    Viruses, Trojans and worms can be transmitted through email links or attachments. Verify the sender's identity and scan every file with an anti-virus program (e.g. Kaspersky) before opening.

Visit here for more good practices in Information Security.


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6. Install Free Anti-Virus Software for Your PC


Every student of the University is entitled to obtain a free copy of Kaspersky Anti-Virus to protect your Mac or Windows PC against virus. If you are not connecting through the campus network (e.g. through your own broadband service provided by a commercial ISP), you have to run a VPN to make the download of software successful.

  • Visit here for the download details


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7. Manage Academic Activities in MyCUHK and CUSIS


MyCUHK ( is the University Portal which offers personalized access via a single gateway to CUSIS, University administrative information systems and a wide range of campus information. Through CUSIS, students can manage personal particulars, do course registration and other academic activities in a paperless environment online. MyCUHK also grants a quick access to Campus-wide E-mail System (CWEM), eLearning platforms, e-Ticketing system, University Library System, and the booking system of medical appointments and sports facilities.

[Login MyCUHK with 10-digit Student ID and OnePass (CWEM) password]


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8. Facilitate Your Study Using eLearning Systems and Tools


CU eLearning System (Blackboard Learn) is a new unified eLearning System introduced in August 2012. Your course instructor may use CU eLearning System or other tools to support teaching. Visit this page to find out whether your course is supported by any one of these systems. At MyCUHK, you can also find links to your courses under ˇ§CUSIS and MyStudyˇ¨ -> ˇ§eLearningˇ¨. If you canˇ¦t find your course(s), please check with your course instructor to confirm the system he/she is using before contacting the eLearning Team through ITSC Service Desk for assistance.

For more information about eLearning system and tools, please visit:


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9. Purchase Notebooks and Software at Discounted Prices


The Student Notebook Ownership Programme offers special discounts for purchase of notebooks, software and computing accessories are applicable to staff members between mid-August and mid-October. You can choose to buy notebooks, software and computing accessories. Roadshows will be held on main campus and Prince of Wales Hospital in early September.


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10. See What Other IT Resources and Facilities You Can Enjoy
a. ITSC Training Courses

You can register for various IT training courses with different topics. Visit here for the courses available for you.

b. User Areas and Learning Commons Services

The User Areas (1/F Pi Ch’iu Building) and the Learning Commons (6/F Wu Ho Man Yuen Building) are both equipped with computing, printing, scanning and photocopying services. They also provide students with functional spaces for facilitating their private and collaborative work.

Besides, you are granted with a 50MB disk space for saving files in Datalocker on the PCs in ITSC Users Areas and other connected computer labs. Files stored in the Datalocker will not be deleted though you logoff the PC. Rather, you can retrieve those files again in your next logon of PCs in User Areas or other connected computer labs. If you are at home or other places, you can retrieve files in Datalocker through File Transfer (FTP) Service.


c. CUHK Root CA Certificate

Many CUHK websites have employed a digital certificate, i.e. CUHK Root CA Certificate, to ensure the safe and secure flow of information that helps to assure you are not visiting a fradulent CUHK website. If you have not installed the certificate, the "Security Alert" message will be prompted when you are getting access to the required pages. To avoid the inconvenience and to ensure that they are genuine CUHK digital certificate, please install CUHK Root Certificate Authority (CA) Certificate into your browse.


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11. Read Carefully the IT Resources Use Policies and Guidelines


Please adhere to the Acceptable Use Policies and Guidelines issued by the ITSC.


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12. Contact Us When You Need Help

Web (Enquiry)
Tel (852) 3943-8845
Service Desk Address

Room 109A Pi Ch'iu Building
The Chinese University of Hong Kong
Shatin, NT, Hong Kong


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Need Help?
For comments and enquiries about this service, please write to the ITSC Service Desk at